Effective date: August 31, 2026
Y-HIROSHI respects your privacy and is committed to protecting the personal information you provide through our website, https://yhiroshi.com.
This Privacy Policy explains how we collect, use, store and protect information when business customers, distributors, importers, retailers, brand owners and other visitors use our website or contact us regarding our products and OEM/ODM services.
1. Information We Collect
When you submit an enquiry or communicate with us, we may collect:
- Your name
- Business email address
- WhatsApp number or telephone number
- Company name
- Country or region
- Product category
- Estimated order quantity
- Project requirements and other information included in your message
- Records of our communications with you
Our website may also automatically collect limited technical information, including:
- IP address
- Browser and device type
- Referring page
- Pages visited
- Date and time of access
- Website security and error logs
Please do not submit sensitive personal information through our enquiry forms.
2. How We Use Your Information
We may use your information to:
- Respond to enquiries and quotation requests
- Evaluate OEM/ODM, private-label and wholesale requirements
- Recommend suitable products, packaging or customization options
- Prepare quotations, samples and potential cooperation arrangements
- Communicate about an existing or potential business relationship
- Operate, secure and improve our website
- Prevent spam, fraud, misuse and technical problems
- Comply with applicable legal and regulatory obligations
We do not use enquiry information for unrelated purposes or sell business contact information as a commercial contact list.
3. Legal Basis for Processing
Depending on your location and the nature of your enquiry, we process personal information on one or more of the following grounds:
- To take steps at your request before entering into a business agreement
- Our legitimate interests in responding to business enquiries, developing customer relationships and operating a secure website
- Your consent, where consent is required
- Compliance with applicable legal obligations
You may withdraw your consent at any time where processing is based on consent. Withdrawal does not affect processing already carried out lawfully.
4. Enquiry Forms and Communications
Information submitted through our website enquiry forms is stored securely in our website administration system and may be sent to our designated business email account.
We may contact you by email, WhatsApp or telephone using the contact details you provide. Communications will relate to your enquiry, requested quotation or potential business cooperation.
5. Cookies
Our website may use essential cookies required for website security, administration and basic functionality.
We do not currently use visitor accounts, public user profiles or customer shopping accounts.
If we introduce analytics or advertising cookies in the future, we will update this Privacy Policy and provide cookie choices where required by applicable law.
You can control or delete cookies through your browser settings. Disabling essential cookies may affect some website functions.
6. Service Providers and Data Sharing
We may share limited personal information with trusted service providers only where necessary to operate our website and respond to enquiries. These may include:
- Website hosting and infrastructure providers
- Website maintenance and security providers
- Email delivery and email service providers, including Google Gmail
- Professional advisers where reasonably necessary
- Government authorities or regulators where disclosure is legally required
These service providers may only process information for the relevant service or as permitted by applicable law.
7. International Data Transfers
Because Y-HIROSHI works with customers and service providers internationally, personal information may be processed in countries other than the country where you are located.
Where required by applicable law, we take reasonable measures to protect information transferred internationally and use appropriate contractual or legal safeguards.
8. Data Retention
Business enquiries and related communications are generally retained for up to 24 months after the last meaningful interaction.
Information may be retained longer when necessary for an active business relationship, quotation, contract, legal claim, accounting requirement, regulatory obligation or website security investigation.
We periodically review stored information and delete or anonymize information that is no longer reasonably required.
9. Data Security
We use reasonable administrative and technical measures to protect personal information against unauthorized access, misuse, alteration, disclosure or loss.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
10. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information
- Restrict or object to certain processing
- Request a portable copy of information you provided
- Withdraw consent where processing is based on consent
- Lodge a complaint with an applicable data protection authority
To submit a privacy request, contact us at:
Email: yhiroshi.petcare@gmail.com
WhatsApp: +86 139 1089 0325
We may need to verify your identity before completing a request.
11. Children’s Privacy
This website is intended for business and professional users. It is not directed to children, and we do not knowingly collect personal information from children.
12. Third-Party Websites and Embedded Content
Our website may contain links to or content from third-party websites. Those third parties may collect information according to their own privacy policies.
Y-HIROSHI is not responsible for the privacy practices or content of third-party websites.
13. Automated Decision-Making
We do not use information submitted through our enquiry forms to make decisions based solely on automated processing that produce legal or similarly significant effects.
14. Changes to This Privacy Policy
We may update this Privacy Policy when our website, services, technology or legal obligations change.
The latest version will always be published on this page with an updated effective date.
15. Contact Us
For privacy questions, data requests or concerns, please contact:
Y-HIROSHI
Website: https://yhiroshi.com
Email: yhiroshi.petcare@gmail.com
WhatsApp: +86 139 1089 0325